your Video Tapes to DVD format today!
Carriage of your
We recommend that you send your media materials to us by a delivery
service that requires "a signature on delivery" and
insurance. According to your instructions we shall return your
media materials and DVD to you by Royal Mail Special Delivery
or Royal Mail Recorded Delivery providing signature on delivery
and insurance. Any disputes regarding loss or damage of your
goods during transit should be taken up directly with Royal
Mail or the nominated delivery Company.
- Protection of your media materials whilst on our Premises
We shall take extreme care with your media materials. In the unlikely
event of us causing damage to or loss of any of your material,
we will pay up to £10 compensation per tape/item with a
maximum of £100 in any order. Please note that this does
not apply to materials that have arrived in a damaged condition
or were damaged during reproduction due to a material defect or
being too old.
We reproduce your media material onto high-quality DVD-R and
DVD+R disks. Most DVD players will accept either of these discs
but it is advisable to consult your manual/supplier for your
particular DVD player to check it will accept either type of
disc. If there are any limitations with your particular DVD
player please advise us at the time of placing an order.
We aim to complete and dispatch your orders within 5 to 28 working
days from receipt. For larger orders of 5 of more tapes please
for a delivery
If you have a quality complaint with regard to our reproduction
please e-mail us at email@example.com
within 7 days of receipt of order. Please detail the nature
of your complaint and the make and model of your DVD player
or computer. We shall investigate the situation and endeavour
to rectify the problem as soon as possible to your satisfaction.
Please note we can not be held responsible for damaged or mishandled
discs and the quality of the medium is only as good as the original
It is your responsibility to ensure that the source media is
not obscene or contains child pornography nor should it infringe
any third party's copyright, patent, trademark, trade secret
or other proprietary rights or rights of publicity or privacy,
and to comply with current laws of shipping audio/visual material.
We may alter the pricing and information on our website at any
time and the changes will take effect immediately.
Services Confidentiality Policy
8.1 - We promise to respect the confidentiality of your identity
and audio visual material. We will not supply your contact information
to any third party companies unless you specifically ask us
8.2 - From time to time we may email you with special offers
and other related news. However, you can remove yourself from
our mailing list by simply replying to any sent message from
Professional DVD Services and placing the word "REMOVE"
in the subject line.
Professional DVD Services will not be liable for any economic
losses (including, without limitation, loss of revenues, profits,
contracts, business or anticipated savings), any loss of goodwill
or reputation, or any special, indirect or consequential damages
(however arising, including negligence) arising out of or in
connection with this Agreement.
All prices quotes are in UK Pounds inclusive of VAT unless stated
All prices include VAT at current rate.
UK Cheques/Postal Orders: We currently accept Cheque or Postal
Order in GBP made payable to "Professional DVD Services".
The cheque needs to be bank cleared prior to commencement of
work. This may take up to 5 working days.
Online Credit Card Payments: You can pay online by Credit Card
using secure payment processing service offered by PayPal.
Over-payments and under-payments
If you have under paid we will contact you to obtain authorisation
prior to performing your conversions.
Should you over-pay us by £2.00 or more, we will offer
you a credit equal to the amount over-paid for your next order.
Alternatively you can request a cheque or postage stamps for
the value of overpaid amount less £2.00 handling charge.
If you are not certain about the actual conversion and/or delivery
cost of your order you can still send your order to us without
a payment (subject to prior agreement). On receiving your order
we will inform you of the actual cost of your conversions and
will await your payment prior to processing your order. If however
you decide not to go ahead with the order you shall be responsible
for the cost of the return postage.
WHEN SENDING TAPES PLEASE ENCLOSE AN ORDER FORM TO ENABLE PROCESSING
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Professional DVD Services
126 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TA, United
tel: 0121 314 64 94 fax:
0709 236 8097